How Do I Ship or Drop Off my Doll?

Please do not ship or drop off your doll until Sex Doll Canada has reviewed your request and provided instructions.

Shipping an approved trade-in

For approved trade-ins, we can provide prepaid return-shipping instructions where supported. Shipping options, packaging requirements and any location-specific limitations will be confirmed directly with you before you send anything.

Toronto pickup or drop-off

Pickup or Toronto-area drop-off may be available by prior arrangement. These options are not automatic. Contact our team first so we can confirm availability, schedule the handoff and provide the necessary instructions. Please do not arrive without an arrangement.

Can I receive my replacement doll first?

The program is intended to let customers receive an eligible replacement before returning the trade-in doll. Once your offer is approved, our team will confirm the return deadline and the steps that apply to your order.

Can I participate from the United States?

Applications from both Canada and the United States are welcome, subject to shipping availability and program approval. The arrangements for your location will be confirmed individually.

Start by completing the request form on our Sex Doll Canada Trade-In Program page. Wait for written instructions before packing or returning your doll.